Privacy notice

This notice covers the FMXSKII Coaching website and information used to arrange and deliver Coach Frank’s accountability coaching.

Information you provide

Stripe checkout collects your name, email address, phone number, purchase details, and payment information. If you contact Coach Frank or take part in coaching, you may also provide messages, goals, and scheduling details. Share only information needed for your coaching; do not send payment card details or sensitive medical records by email, text, or Instagram.

How information is used

Your contact and purchase details are used to confirm your purchase, contact you about starting coaching, arrange calls and check-ins, provide coaching, answer questions, and handle payment or refund issues. Your purchase does not subscribe you to a marketing mailing list.

Payments and service providers

Stripe processes payments and makes customer contact and transaction details available to Coach Frank. Full card details are handled by Stripe rather than collected on this website. Website hosting and communication providers process information needed to operate their services. Information sent by email, phone, text, or Instagram is also handled by the relevant provider under its own privacy policy. See Stripe’s privacy policy.

Website operation

Hosting providers may process technical information such as IP address, browser information, and request logs to deliver and protect the website. Checkout and linked services may use their own cookies or similar technologies.

Keeping and protecting information

Contact details, coaching communications, and purchase records are kept as needed to provide services, resolve questions or disputes, and maintain required business records. No online communication or storage method is completely secure. Please avoid sharing unnecessary sensitive information.

Your questions and choices

Email Fmxskii@gmail.com to ask about your information, request a correction or deletion, or update how you prefer to be contacted. Some purchase records may need to be retained for business or legal reasons. Requests about information held independently by Stripe or another provider may also need to be directed to that provider.